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Ordering Information

You found something you love…
    make it yours in a few easy clicks

Finding items you want

Browse our site by department, name brands or use the search box at the top of any page. Everything you want to know about any item is just a click away.

Ordering items using special item or promotional codes

It's easy to find and order items featured in our monthly mailers, flyers and promotional emails. Just type the item number into the search box at the top of any page.

Adding items to your shopping cart

Once you've found an item you like, simply select all the desired options (usually size, color, and quantity) and click "Add to Cart." Your just-added item will appear in your "mini-cart" at the top right of the page. Click a button in the mini-cart to view your entire cart or to check out immediately. Or, continue browsing using our navigation menus or search.

Want it today?

Shop online and pick up for FREE - in as little as two hours!

Our In-Store Pickup allows shoppers to order items online at and pick them up at a local store. To see if an item is available for pickup, select In-Store Pickup on product pages and select your store. The details for the item will update with the colors and sizes available in your selected store for an in-store pickup.

You can also select a store on a category page, like Work Shirts or Scrub Tops. Select a store, and when the page refreshes, you will have visibility to everything available in that store, in that category. Select In-Store Pickup when you add the item to your online cart, complete your purchase and the item(s) you purchased will be reserved for you and ready for pickup in as little as two hours… sometimes faster!

Important to note!

After you check-out online, look for your order confirmation email. Your order confirmation will be delivered to your email inbox right after you click submit. It will provide the details of your purchase and will advise you to wait for a second email that will be sent when your order is ready to be picked up.

After you receive the email that states your purchase is ready to be picked up, simply visit the store with your ID and your email confirmation to pick up your order. That’s it!

On the rare occasion that an item you purchased using In-Store Pickup is not available, you will instead receive an email explaining that the item could not be located.

Checking out and completing your order

From your mini-cart, click on “View Cart or from your shopping cart, click the “Proceed to Checkout” button.

If you already have an online account with us, simply log in, and we'll automatically fill in your favorite shipping address to save time during checkout.

If you don't have an account, you can sign up or check out as a guest. As you complete your order, we'll ask if you'd like to create an optional account to use on your next visit.

Proceed through the check-out process, filling out the required information for each step.

Once you tell us how you'd like to pay for your order and where we should send your purchases, you'll have one more chance to look over your order. Click "Submit Order" to place the order. The next screen will be a Thank You page confirming that your order was placed. You'll also see a link to a printable receipt.

We'll also send you an order confirmation by email. And, when your order is shipped, you'll receive an emailed shipping notification. If your order will be shipped from multiple locations, or at different times, you may receive more than one shipping notification

Please contact us if you have questions or comments about your order.

Changes to your order

We're sorry, but order details can't be changed once you submit your order. We process orders quickly, and once an order begins the automated fulfillment process we may be unable to make modifications.

If you have questions about your pending order or would like to discuss available options, please contact us by phone during business hours or send us a message as soon as you're able. If you've already taken delivery of all or part of your order, please refer to our Contact Us page for help. Anything you add to your cart will be in stock at that time. In the unlikely event we're unable to fill your entire order we'll let you know immediately.

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Payment Options

Payment types accepted

Credit cards: We accept Visa, MasterCard, Discover, and American Express.

Payment types not accepted online

Retail gift certificates and cards: At this time, we're unable to accept in-store gift certificates and cards online.

Electronic checks: We cannot accept electronic checks or "e-checks" for online orders.

Multiple credit cards: Only one credit card can be entered for a single order.

Charges to your credit card account

Your purchases, applicable taxes, and shipping are charged to your card when you place your order.

Pricing errors

Your satisfaction is important to us. We hope you'll understand that, despite our best efforts, we do make occasional errors. Work 'N Gear is not obligated to honor pricing errors that may occur from time to time.


Work 'N Gear does not collect sales tax on orders shipped to states other than those in which Work 'N Gear has a physical presence. However, even though a purchase is made online, it may not be exempt from the use tax where you reside. Some states require residents to pay use taxes directly to state tax authorities. States in which Work 'N Gear or its subsidiaries have a physical location include: CT, DE, IL, MA, MI, NH, NJ, NY, OH, PA, and RI. This list is not a definitive indicator of whether all of part of your order is subject to taxation. Appropriate tax calculations will be made in your cart upon checkout and can be considered accurate.

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Shipping Options


Our suppliers may use one or more reliable domestic carriers to fulfill orders. UPS, FedEx, and the U.S. Postal Service may be used. We cannot specify which carrier is to be used for any given shipment.

Delivery times

Standard ground shipments within the contiguous U.S. will almost always reach you in 7 to 10 business days. Delivery times for packages to APO/FPO destinations are typically 10 to 15 days. Standard Ground shipping is not available to our customers located in Alaska or Hawaii. 5.11 Tactical and Carhartt Shipments: With limited exceptions, your product will be shipped directly to you by the manufacturer. With the impact of COVID-19, you may experience delays of up to 10 business days for delivery Express Delivery is available for most items at an additional charge. Once you enter your shipping address at checkout, you'll be prompted to select from a list of available shipping methods for your order. Express orders placed weekdays before 9:30 AM ET will be processed that same day. Express orders after 9:30 AM will still be processed in a timely way, but expect to add one "day" to the projected delivery time (for example, a 2-Day Express order could be expected to arrive on the third day after the order is placed). Actual shipping charges and estimated delivery times for your order will be provided as you check out.

Shipping charges and delivery options

Free Shipping with $99 is only available in the (48) contiguous United States and applies only to Standard Ground shipping. Special rates apply for orders shipping to Alaska, Hawaii, and APO/FPO/DPO orders.

Order Subtotal Standard 2-Day Express Overnight
$0.01 - $40 $9.95 $19.95 $38.95
$40.01 - $98.99 $12.95 $27.95 $51.95
$99.00 - $200 $14.95 FREE!
$40.95 $70.95
$200.01 - $500 $17.95 FREE! $55.95 $90.95
$500.01 - $1000 $39.95 FREE! $102.95 $165.95
$1000.01+ $79.95 FREE!
$209.95 $305.95

Shipping to APO/FPO/DPO addresses

We're happy to be able to ship packages to our hard-working service members stationed overseas. All mail must be addressed to someone specific; addressing mail to “Any Service Member” is no longer permitted. Please be sure to use the service member's full name. At checkout, type or paste the APO/FPO/DPO (Air/Army Post Office, Fleet Post Office, or Diplomatic Post Office) address in the Address field. In the ZIP Code field, please type (do not copy/paste) the first five digits of the APO/FPO/DPO code. The automated city/state finder will not find a valid match, but you'll be able to change the city and state by clicking the city/state drop-down and selecting "Other...". Enter APO, FPO, or DPO for the city. Select AA, AE, or AP as the state. You can also add the "Plus 4" to the ZIP Code.

Free Shipping: All Work Boots, All the Time

To participate, add qualifying work boots to your cart. FREE STANDARD SHIPPING will be automatically applied at checkout with your order containing work boots. Offer is valid on orders shipped within the continental U.S. only and may not be applied to previous orders or orders in process. Free Shipping- All Work Boots All the Time begins on 6/2/17 and may be modified or terminated at any time.

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More Ways to Order

By phone

Call us toll-free to place an order by phone. Please note that we only ship to addresses within the U.S.

In the US: 1(800) 987-0218

Monday through Thursday 8:00 AM to 5:00 PM ET

Friday 8:00 AM to 1:00 PM ET

But not by email, please

We designed our site's ordering system to keep your personal information secure, including your credit card number. Since everyday email is not secure in the same way, we don't accept orders sent by email. For your safety, please do not include your credit card information in any email sent to us.

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Limited-time promotions

In addition to everyday fair prices, is happy to offer long-term as well as limited time savings promotions to our customers, including "flash" sales and occasional closeouts. We think it's reasonable to decline to adjust prior purchases based on promotional prices. We must consider the price at the time of check-out to be the agreed-upon price. If you feel that a price in your cart doesn't reflect a price or discount we've stated elsewhere, we hope you'll let us know straight away so we can make corrections to ensure your savings.

Redeeming Online Promotions and Coupon Codes

You'll be able to enter coupon codes when reviewing your cart. Simply enter the code in the appropriate box and update your cart to apply the promotion to your order. In some cases, coupons may not be combined.

Promotions with minimum order values

Minimum Order Value for percent-off or dollar-off promotions is calculated BEFORE discounts are applied. For example, a promotion offering $10 off of a $50 order might go like this: $55 in merchandise exceeds the $50 threshold so you may deduct $10, making your final merchandise cost $45. Minimum Order Value for shipping promotions is calculated AFTER merchandise discounts. For example, if free shipping is available for orders over $50, the $45 order above does not qualify, even though the original merchandise value exceeds $50. To redeem the free shipping offer, you would need to add at least $5.01 to your order. Or, you may choose to remove the $10 merchandise coupon and receive free shipping on your $55 order. We're happy to offer you the flexibility to get the best deal.

Alerting you to savings

We'll display promotional and coupon discounts as early in your shopping session as possible. Generally, you can expect to see promotional savings on the cart and checkout pages. For promotions with a minimum order value, savings will not appear until you meet the minimum dollar amount.

Online deals vs. in-store deals

Work 'N Gear retail stores’ stock, including available brands, styles, sizes, and colors, will differ from those found here on Our online store can afford to offer a wider range of sizes and colors, while our retail stores may offer clearance items or special pricing we can't even mention online. There are advantages to each kind of store, and being able to choose the one that suits you best at any one time is a great thing. Our online deals and store deals don’t have to match. Online-only coupons are only redeemable on the website. In-store sale only coupons are only redeemable in stores. We hope you understand and enjoy the deals and special offers where they apply. To find your nearest Work 'N Gear store, click here now or enter your ZIP code below, under the Work 'N Gear logo.

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